This Return & Refund Policy applies to all wholesale, sample, in-stock, customized, and logo-added orders purchased from RuZhe official website. It clearly defines the order cancellation, return, and refund rules for different types of products. This policy is supplementary to our Terms of Service and Payment Policy.
By placing an order, you acknowledge that you have read, understood, and agreed to all return and refund terms below.
1. Non-Returnable & Non-Refundable Items
Customized products and products with custom logos are strictly non-cancellable, non-returnable, and non-refundable under any circumstances.
All customized orders and logo-printed products are produced exclusively according to the buyer’s personal requirements, including custom styles, sizes, colors, engraved logos, and personalized craftsmanship. Such goods cannot be resold to other customers. Once production starts, no order cancellation is allowed.
Even if the buyer insists on returning customized or logo-added products after shipment or delivery, RuZhe will not issue any refund.
2. Cancellation for In-Stock Standard Products (Before Shipment)
For regular in-stock jewelry products without customization and without custom logos, buyers are allowed to cancel the order before the goods are shipped out.
If you need to cancel an unshipped in-stock order, please contact our customer service team actively to confirm cancellation. After successful confirmation, we will process a full refund of the product amount accordingly.
3. Cancellation for In-Stock Standard Products (After Shipment)
Once the order has been shipped out, we cannot intercept the shipment after 48 hours of dispatch. For orders that cannot be intercepted:
Only the product value will be refunded; all incurred shipping fees are non-refundable and will be deducted from the total payment.
Buyers shall bear all logistics costs generated during outbound transportation. No shipping fee refund will be provided under this condition.
4. Return Policy After Delivery (Non-Quality Issues)
If the buyer has received the products and requests a return for non-quality-related reasons (such as personal preference mismatch, order error, or unnecessary purchase):
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Buyer shall bear the return shipping cost to send the goods back to our designated return address.
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We will inspect the returned goods after receiving the package. If the products are complete, unused, unmodified and in original condition, we will process the refund ofonly the product price.
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Original outbound shipping fees are non-refundable in all non-quality return cases.
5. Quality Issue Returns
For products with confirmed manufacturing quality defects, damage caused before delivery, or incorrect item shipment on our side, we will provide return, exchange or refund solutions according to the actual situation. Related shipping losses will be reasonably handled and confirmed by both parties.
6. Unaccepted Returns
We reserve the right to refuse returns and refuse refunds under the following conditions:
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Customized items and logo-added items;
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Products damaged, worn, modified, or lost accessories due to buyer’s personal use;
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Returns without valid non-quality or quality evidence;
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Returns applied beyond reasonable processing time.
7. Policy Updates
RuZhe reserves the right to update this Return & Refund Policy without prior notice to adapt to business adjustments. The updated terms shall take effect immediately after being posted on our official website. Continued use of our website and services constitutes acceptance of the revised policy.
8. Contact Us
If you have any questions about order cancellation, return procedures, or refund rules, please contact our customer service team for professional support before submitting a return request.