This Custom Duties & Taxes Policy applies to all international wholesale, sample, and customized orders placed with RuZhe. It clarifies the responsibility for customs duties, import taxes, and any related clearance fees for cross-border shipments. This policy is supplementary to our Shipping & Delivery Policy and Terms of Service.
By placing an order on our website, you confirm that you fully understand and accept the following customs and tax liability terms.
1. General Liability Statement
All international shipments are delivered on a DDU (Delivered Duty Unpaid) basis. All customs duties, import VAT, tariffs, governmental clearance fees, processing charges, and any other incidental taxes or fees imposed by the destination country’s customs or authorities are the sole responsibility of the buyer.
Our product wholesale prices and shipping fees do not include any import taxes or customs duties of the destination country. RuZhe does not collect, cover, or reimburse any customs-related charges under any circumstances.
2. Calculation & Assessment of Customs Charges
Custom duties and import taxes are determined and assessed solely by the local customs authority of the receiving country, based on official tariff rates, commodity category, declared shipment value, quantity, and local trade policies.
RuZhe has no control over tax rates, duty thresholds, customs inspection standards, or additional administrative fees charged by local customs. We cannot predict, guarantee, or adjust the final customs charges for any order.
3. Customs Declaration Rules
We will complete standard customs declaration documents truthfully according to actual order value and product information for cross-border shipments. We strictly comply with international customs clearance requirements and will not falsify declaration values or product information to avoid duties.
Buyers shall not request us to underdeclare, overdeclare, or modify declared information for tax avoidance purposes. Any risks, penalties, detention, or legal liabilities arising from buyer-requested irregular declaration shall be fully borne by the buyer.
4. Shipment Detention & Refusal of Clearance
If the buyer refuses to pay customs duties and taxes, or fails to complete customs clearance procedures in a timely manner, resulting in shipment detention, return, abandonment, or destruction by local customs, all losses including shipping fees, return freight, storage fees, product loss, and handling costs shall be borne by the buyer.
In such cases, RuZhe will not provide order refunds or compensation for any incurred losses.
5. Special Country & Region Rules
Different countries and regions implement independent tax and duty policies, including updated low-value exemption rules, flat-rate duty standards, and mandatory local VAT collection mechanisms. It is the buyer’s responsibility to inquire and comply with the latest local import regulations before placing orders.
RuZhe shall not be held liable for any policy updates, regulatory adjustments, or newly implemented charges in the destination country.
6. Policy Updates
RuZhe reserves the right to update this Custom Duties & Taxes Policy at any time to comply with international trade and customs regulatory changes. The revised policy will take effect immediately upon publication on our official website. Continued use of our website and services constitutes acceptance of the updated terms.
7. Contact Us
If you have any questions regarding customs clearance, duty liability, or cross-border tax rules, please contact our customer service team for consultation before placing your order.