-------------About Order---------------
About Minimum Order
No MOQ requirement, 1 piece is wholesale price also. You can try our products and services more easily.
Can I make changes to the order I placed?
If you want to change the confirmed order, please contact your account manager with your change request details included immeditately. If still no contact info. with your account manager, you can ask via WhatsApp, email, or LiveChat on website.
How can I correct my shipping address?
You can correct your shipping adress on your checkout page.
How to check my order status?
Orders can be checked via "My orders".
Why I did not get a confirmed email about my order
A confirmation email will be sent within 24 hours after payment is completed Also, you can check your order status via click "My orders", and we'll link tracking number with order after shipped.
What is the meaning of different order status?
A. pending payment
This order is pending payment. Please feel free to pay for your order now. Once we receive your payment, we will process your order.
B. Confirmed
You have paid for the order. We will process the order immediately after you have paid.
C.Processing
Nihaowholesale usually processes orders within 2-4 business days after payment.
E. Shipped or Completed
These orders have been successfully shipped or signed for and cannot be cancelled.
Do you have a catalog?
No. We do not have a printed catalog. Our stock is continually updating so that our customers have access to the most current styles, prices, and overall selections.
How to cancel the order?
We have different regulation for different status of orders
For Pending payment
Contact your advisor to help you cancel the Order directly .
For Confirmed Or Processing
Because we spent a lot time to prepare you order,we have some rules for confirmed and processed order. Below are rules :
1.We can help you cancel the order without any service fee within 6 hours, pls contact your advisor for help if you want to cancel it
2.For the order you placed within 6-72 hours, if you want to cancel it,we will charge you 15% of the entire order as a service charge.
3.After 72 hours, the order cannot be canceled because the package is ready to ship. If you want to cancel the order, we will not refund the money.
-----------About shipping--------------
The shipping cost
The shipping cost depends on the weight of the order and is charged by DHL/FedEx/UPS etc. Fortunately, we get a very good discount from them because of our shipping volume, which can help our clients save a lot. The first 0.5 kg is 15-20 US dollars, and the following 0.5 kg is 4-6 US dollars. Therefore, the more you buy, the cheaper the shipping cost.For more shipping information, please refer to our shipping for more details.
How do I check my order status? When will my order be sent?
You can always check the status of your order at your track order account. Once your payment is confirmed and we will deliver your order ASAP. Usually, it takes about 2-4 business days. If you order many items, the processing time depends on the item that needs time most. If you request many products with Swarovski crystal elements, it will take extra 1-2 days..
Can I choose other shipping agents?
Yes, we can transfer your goods through the shipping company you required.
When can I get tracking number, packing list? I haven't received it now
We will ship your goods 2-4 business days after receiving your payment. When your goods are shipped, we will send the information to your registered email.
Can I put my own brand on the package you send?
Yes. We can make your own brand for you, but you need to order more than 240 pieces of each style, and you need to pay for paper and provide designs.
How long will it take to receive my order?
Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)
You can refer to the related information ruzhe.com/shipping for more details.
Can you deliver to my country?
We can ship to all countries/regions that have DHL, the United States, the United Kingdom, France, Spain, Mexico, Germany, etc.
Why didn't I get an email about my order being shipped?
Kindly have a check that your email address is spelled and formatted correctly.Also, you may visit "My orders" to get more order update.
Why is my order delayed?
Due to the global events, flights decreased frequency also government restricted movement, which will delay the delivery of orders. We are working around the clock to ensure that there are minimal delays and interruptions of our services, yet within limited resources and capacity, shipping and delivery will take longer time these days.
Why is there no tracking update?
As some packages are shipped internationally, you may not see updates via local couriers until the package is cleared by local customs and entry is granted into your country. If your order is still under the estimated delivery time frame, kindly wait patiently. Once this process has been completed, you will see tracking updates.
Can I receive my order before a certain time?
Before placing an order, please refer to our Shipping info for the most accurate delivery estimates.
What should I do if some items are not shipped or shipped wrong after receiving the package?
You can contact our after sales service people to deal with it. Here are three steps.
A. Confirm in our site system that the package has been received (otherwise, the after-sales dispute cannot be submitted)；
B. Submit a dispute at here https://www.ruzhe.com/after-sales
C. Our colleague will reply to you in 48 working hours.
Note: if you do not reply in 7 days after we replied, the ticket will be auto closed. One order just can submit once, so please check all items and then submit the items which have problems.