This Privacy Policy explains how RuZhe (“we”, “us”, or “our”) collects, uses, stores, protects, and discloses personal information obtained from users (“you” or “your”) who visit our website, place orders, and use our wholesale and customized jewelry services. This policy applies to all visitors, customers, and users of the RuZhe official website and related business services.
By accessing our website, browsing products, submitting inquiries, placing orders, and completing transactions, you acknowledge that you have read, understood, and agreed to abide by all terms of this Privacy Policy.
1. Information We Collect
We only collect necessary personal and business information to provide professional jewelry wholesale, sample, and customized order services. The collected information includes but is not limited to:
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Personal & Business Identification Information: Name, company name, job title, email address, contact phone number, shipping address, billing address, and business registration information (for corporate wholesale clients).
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Order & Transaction Information: Product selection, order quantity, customized requirements, payment records, transaction history, invoice information, and shipping and logistics details.
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Technical Website Data: IP address, browser type, device information, website access time, page browsing records, and operation behavior on our website, collected automatically to optimize user experience and website security.
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Payment Information: We do not directly collect or store your complete credit card, bank card, or PayPal account details. All payment information is processed and protected by authorized third-party payment service providers (PayPal, card payment channels, XTransfer).
2. How We Use Your Information
All collected information is only used for legitimate business purposes and will never be used for unauthorized commercial promotion or illegal activities. We use your information for the following purposes:
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To process, confirm, and fulfill your sample orders, wholesale orders, and customized OEM/ODM orders;
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To complete payment verification, invoice issuance, and logistics delivery arrangement;
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To communicate with you regarding order progress, production status, shipment updates, after-sales service, and customized scheme confirmation;
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To verify user identity, prevent fraudulent transactions, and ensure transaction security;
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To optimize website functions, product display, and service quality based on user browsing and ordering habits;
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To send necessary service notifications, order reminders, and after-sales follow-up messages (you may unsubscribe from non-essential notifications at any time);
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To comply with applicable legal, tax, and regulatory requirements.
3. Information Sharing & Disclosure
RuZhe will never sell, trade, rent, or transfer your personal and business information to unrelated third parties for commercial purposes. We only share your information with authorized third-party service providers strictly necessary for business operation, under the premise of user privacy protection:
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Payment Service Providers: PayPal, credit card payment channels, XTransfer, to complete fund settlement and transaction verification;
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Logistics & Shipping Providers: Forwarders and courier companies, to arrange product delivery and track shipping status;
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Authorized Technical Service Providers: Website operation and security maintenance service providers, to ensure normal website operation and data security.
We may also disclose your information if required by applicable laws, regulations, or legal procedures, or to protect the legitimate rights and interests of RuZhe, users, and the public.
4. Data Security Protection
We adopt industry-standard technical and management measures to protect your personal and transaction information from unauthorized access, disclosure, tampering, loss, and illegal use. All website data transmission is encrypted, and user business data is stored in secure servers with strict access permission control.
Although we have established comprehensive security protection mechanisms, no network data transmission method is 100% secure. We will try our best to ensure the security of your information and promptly fix potential security risks.
5. Data Retention Period
We retain your personal and transaction data only for the period necessary to fulfill the business purposes for which the data is collected, including completing order transactions, providing after-sales services, and resolving disputes.
We will retain necessary transaction records in compliance with tax, accounting, and international trade regulatory requirements for a prescribed period. After the data is no longer needed, we will securely delete or anonymize your information.
6. User Privacy Rights
You have the following rights regarding your personal data in accordance with applicable privacy laws (including GDPR and other international privacy regulations):
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Access Right: You may request access to the personal data we hold about you;
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Correction Right: You may request correction of inaccurate or incomplete personal information;
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Deletion Right: You may request deletion of your personal data when it is no longer necessary for business purposes;
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Processing Restriction Right: You may request to restrict the processing of your data under specific circumstances;
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Data Portability Right: You may request a copy of your transaction and personal data for legitimate use;
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Objection Right: You may object to the processing of your data for non-essential business purposes;
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Withdrawal of Consent: You may withdraw your consent for data processing at any time, without affecting the legality of previous processing.
To exercise the above rights, please contact our official customer service via the contact information on our website.
7. Cookies & Tracking Technologies
RuZhe.com uses Cookies and similar tracking technologies to improve your browsing experience, record user preferences, analyze website traffic, and optimize product and service display.
You can adjust your browser settings to refuse or delete Cookies. Disabling Cookies may affect partial functions of website browsing and order submission, but will not hinder basic service access.
8. Third-Party Website Links
RuZhe.com may contain links to third-party websites (payment platforms, logistics inquiry platforms, etc.). This Privacy Policy only applies to the RuZhe official website. We are not responsible for the privacy policies and data processing rules of third-party websites. Please check the privacy terms of third-party platforms independently before use.
9. Policy Updates
We reserve the right to update and revise this Privacy Policy irregularly to adapt to business adjustments and legal regulatory changes. The updated policy will be posted on our official website with the latest update date marked. Continued use of our website and services after policy updates constitutes your acceptance of the revised terms.
10. Contact Us
If you have any questions, suggestions, or disputes regarding this Privacy Policy or your personal data processing, please contact us through the official contact channels on the RuZhe.com.